module_not_enabled

What it means

The case type or step is not in your organisation's plan.

What to do

Do not retry. Check the entitlements (GET /v1/account, §6, Step 2) before creating or assessing a case, and contact WALT to change the plan.

Example response

Branch on code, never on title or detail. detail varies; quote request_id to support.

HTTP/1.1 403 Forbidden
Content-Type: application/problem+json

{
  "type": "https://www.underwritinguk.ai/developers/errors/module_not_enabled",
  "title": "Module not enabled",
  "status": 403,
  "code": "module_not_enabled",
  "detail": "Module not enabled.",
  "request_id": "7b0b1e5c-2f7e-4a52-9a43-5b0d0f0e9d11"
}

All error codes · Error catalogue in the integration guide (§15) · Error handling and retries (§12.4)